Debt Collection Services

Full Service Recovery Solutions

We believe that it is our responsibility to compliantly use every tool at our disposal to provide the results our clients expect. Our full-service approach includes: 

  • Empathetic, respectful approach to every consumer interaction

  • Credit reporting 

  • Legal solutions and litigation management 

  • Omnichannel communications 

  • Automated, continuous skip tracing waterfall 

Client Testimonials

  • "The dedicated team at The Stark Agency are professional, responsive, and always exceeding expectations. Stark's philosophy to treat all consumers with respect and their commitment to compliance makes them a trusted partner."

    Christina Christensen, Veridian Credit Union

  • "I am pleased to recommend Stark to any organization looking to partner with an agency dedicated to results, focused on compliance, and a commitment to partnering with consumers to foster results in a respectful manner. "

    Neal Burd, Everwise Credit Union

  • "Many of Stark's philosophies align with Kwik Trip's core values. We have the same mentality to treat others as we would want to be treated. In all aspects of collections, Stark is a company that excels. We would recommend them to anyone."

    Nicholas Seiler, Kwik Trip

  • "Stark makes my job easier by executing much better than any other agency that I've dealt with. Simply put, Stark is head and shoulders above any other agencies I work with, and it's not close. I highly recommend them. "

    Dan Vande Zande, Landmark Credit Union

  • "Stark is very courteous with our patients who are delinquent. They make the payment process easy and convenient for our patients. They keep up to date on all the new laws to stay compliant. I would 100% recommend them."

    Christine Pauley, Ryan Brothers Ambulance

  • "Stark Collection Agency never ceases to impress me with their customer service and attention to detail. I get immediate responses to questions and updates on accounts. Every staff member that I have dealt with including the owner has been amazing!"

    Keely Rink, Madison No Fear Dentistry

  • "Stark's commitment to excellence and service is evident in every interaction. They are responsive, provide regular updates, and consistently exceed our expectations. I highly recommend the Stark Agency for their dedication to acheiving outstanding results."

    Amy Sonnemann, UnitedOne Credit Union

  • Blackhawk Community Credit Union

    "The professionals at Stark have done an outstanding job, particularly at recovering aged accounts we originally thought were unrecoverable. They work with consumers to create win-win outcomes. Their team has provided us with excellent service."

    Jacquie Fox, Blackhawk Community Credit Union

  • Simplicity Credit Union

    "The Stark Agency offers the best results, best compliance, immediate adaptability to changes, outstanding communication, excellent reports and ease of placing accounts. I cannot think of another agency that can come close to Stark."

    Annelise Crandell, Simplicity Credit Union

Contact Us

Our Mission

We know that managing debt is a task that is challenging for our clients and daunting for their consumers. We believe that by embracing our core values and working collaboratively, we can make this process better for everyone involved.

We firmly believe that improving our clients’ bottom lines AND their relationships with their consumers are complimentary goals.

We strive to change consumers’ preconceived notions about the collection process by using a friendly, respectful approach and providing a refreshingly easy consumer experience.

Testimonials

What Consumers Say About Stark

We Deliver Exceptional Client Experiences

We view our clients as true partners and work collaboratively with them to create unique solutions to meet your needs. This, combined with our unique value-added features, creates a memorable – and effective – client experience.

We Proudly Offer:

  • Guided, effortless onboarding

  • Live, interactive web portal that provides complete control over your accounts

  • Robust, customizable reporting

  • Knowledgeable, experienced staff

  • Prompt, incisive customer service

Our People Are Our Strength

Stark is proud to be named as a Best Place to Work in Collections for each of the past 5 years.

The reason is simple: We believe in supporting, retaining and empowering our team. The result is a tenured, highly-skilled team that performs for our clients. 

Comprehensive Compliance Management

We are dedicated to protecting our clients’ reputations and confidential information. Our robust training programs and compliance controls ensure adherence with both federal and state regulations.

Our empathy-based approach to communications allows to protect – and even improve – our clients’ relationships with their consumers.

Stark’s team are experts on:

  • FDCPA

  • Reg F

  • FCRA

  • TCPA

  • GLBA

  • Safeguards Rule

  • State Requirements