The Stark Advantage
Our mission is to deliver exceptional experiences for our clients and their customers.
We firmly believe that improving our clients’ bottom lines AND their relationships with their consumers are complimentary goals.
We strive to change consumers’ preconceived notions about the collection process by using a friendly, respectful approach and providing a refreshingly easy consumer experience.
Debt Collection Services
We pair an empathetic approach with a technology-driven workflow. The result: proven results while protecting our clients' reputations and customer relationships.
Early Stage Recovery Services
Early-Stage recovery services, customized to meet your needs and provided with the care your customers deserve
Technology
While the quality of our team will always be the primary driver of our success, we recognize the importance technology has on our ability to service our clients and their customers.
We utilize sophisticated technology to improve our ability to connect with consumers, maximize our production capacity and provide transparency regarding our efforts to our clients.
Technology We Use:
● Agent monitoring and coaching software
● Replicated environment for continuity
● Compliance Management System (CMS) with advanced reporting
● Comprehensive skip trace waterfall
● Scoring and advanced data analytics
● Voice call recording
● IVR
● Predictive dialing
● Email and SMS/MMS communication
● Consumer portal
● Client portal
We Deliver Exceptional Client Experiences
We view each of our clients as true business partners. As with any partnership, communication is the key to success. We consistently provide prompt, insightful communication and work hand in hand with our clients to answer their questions and develop unique solutions.
We Proudly Offer:
Guided, detailed onboarding
Live, interactive web portal that provides complete control over your accounts
Collaborative approach to developing solutions
Customized reporting, built to clients’ needs
Knowledgeable, experienced staff
Complimentary ad-hoc projects and analysis
Prompt response times for every question
Our People Are Our Strength
Stark is proud to be named as a Best Place to Work in Collections for each of the past 5 years.
The reason is simple: We believe in supporting, retaining and empowering our team. The result is a tenured, highly-skilled team that performs for our clients.
Compliance and Security
Representing our clients is a privilege we take seriously. We are dedicated to protecting our clients’ reputations and confidential information. Our robust training programs and compliance controls ensure adherence with both federal and state regulations.
We apply this expertise both within and outside of our organization, as we regularly consult with clients to help them improve their compliance posture in their accounts receivable processes.
Our empathy-based approach to communications allows to protect – and even improve – our clients’ relationships with their borrowers.
Stark’s team are experts on:
FDCPA
Reg F
FCRA
TCPA
Red Flag Rules
HIPAA
GLBA
Safeguards Rule
PCI/DSS
State Requirements