Financial Services

Improving Your Bottom Line AND Your Reputation

Stark has been serving financial institutions since our founding in 1948. We excel at delivering exceptional results in highly regulated environments and at protecting your relationships by treating your borrowers with the care and compassion that they deserve. We’re transparent, flexible, and partnership-oriented.

Debt Collection Services

We pair an empathetic approach with a technology-driven workflow. The result: Proven results while protecting our client’s reputations and borrower relationships.

Early Stage Delinquency

Early-stage recovery services, customized to meet your needs and provided with the care your borrowers deserve.

Client Testimonials

  • "The dedicated team at The Stark Agency are professional, responsive, and always exceeding expectations. Stark's philosophy to treat all consumers with respect and their commitment to compliance makes them a trusted partner."

    Christina Christensen, Veridian Credit Union

  • "I am pleased to recommend Stark to any organization looking to partner with an agency dedicated to results, focused on compliance, and a commitment to partnering with consumers to foster results in a respectful manner. "

    Neal Burd, Everwise Credit Union

  • "Stark makes my job easier by executing much better than any other agency that I've dealt with. Simply put, Stark is head and shoulders above any other agencies I work with, and it's not close. I highly recommend them. "

    Dan Vande Zande, Landmark Credit Union

  • "The professionals at Stark have done an outstanding job, particularly at recovering aged accounts we originally thought were unrecoverable. They work with consumers to create win-win outcomes. Their team has provided us with excellent service."

    Jacquie Fox, Blackhawk Community Credit Union

  • "Stark's commitment to excellence and service is evident in every interaction. They are responsive, provide regular updates, and consistently exceed our expectations. I highly recommend the Stark Agency for their dedication to acheiving outstanding results."

    Amy Sonnemann, UnitedOne Credit Union

  • "The Stark Agency offers the best results, best compliance, immediate adaptability to changes, outstanding communication, excellent reports and ease of placing accounts. I cannot think of another agency that can come close to Stark."

    Annelise Crandell, Simplicity Credit Union

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Testimonials

What Borrowers Say About Stark

Debt Collection Services

We have decades of experience supporting banks and credit unions by managing recoveries in a way that builds trust and protects relationships. Your borrowers’ financial journeys are personal, and we treat every interaction with the respect and care it deserves.

We pair proven systems with modern technology and a deep understanding of our clients’ needs to produce real results. We help our clients - and their borrowers - achieve better outcomes while fostering long-term borrower loyalty.

Early-Stage Delinquency Services

Our innovative approach to working early-stage accounts helps our clients decrease delinquencies, cut costs, reduce headaches, and improve cash flow.

We deliver a first-rate user experience that makes it easy for your borrowers to get back on track while you focus your resources on helping your current customers and improving your department.

Solutions For Every Need

Our experienced financial services team excels at recovering all account types, including:

  • Collateralized and uncollateralized loans

  • Direct and indirect loans

  • Credit cards

  • Overdraft/share draft accounts

  • Post-judgment accounts

  • Second and tertiary placement accounts

White Glove Onboarding

“I can’t think of anything that I would improve. I appreciate the communication throughout the entire process. The follow-up calls to go over the portal, reports and address any questions were very helpful. I am so excited and proud to partner with you all!”

-Sarah Hilado, UW Credit Union

Getting started with a new collection agency doesn’t need to be a headache.

Our refreshingly simple, yet thorough onboarding process allows us to be fully live for you in as little as a week – all without disrupting your operations.

The key: Our unparalleled flexibility and ability to program to leverage your existing systems rather than forcing you to adhere to ours.

Comprehensive Compliance Management

We are dedicated to protecting our clients’ reputations and confidential information. Our robust training programs and compliance controls ensure adherence with both federal and state regulations.

Our empathy-based approach to communications allows to protect – and even improve – our clients’ relationships with their consumers.

  • FDCPA

  • Reg F

  • FCRA

  • TCPA

  • GLBA

Stark’s team are experts on:

  • Safeguards Rule

  • Red Flags Rule

  • State Requirements

  • PCI/DSS